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Welcome to Apps on Demand, provided by the University of New Haven

Apps on Demand is the University of New Haven’s implementation of Amazon AppStream 2.0, which allows users to access desktop applications through their HTML5-capable web browsers. This service’s main goal is to provide the specialized software necessary for each course without requiring each student to purchase the application.

 

Apps on Demand can be found within your blackboard courses that will utilize programs found on Apps on Demand. 

If you have any questions about using or configuring apps on demand or any technical issues logging in, please send an email to studenttechsupport@newhaven.edu. or call 203-932-8324 (Option 2)

Using Apps on Demand

OneDrive

You must have either Google Drive or OneDrive for storing your files. All Students, Faculty, and Staff have OneDrive, which is accessible through your University email and can be directly accessed through the portal. 

Browsers

Apps on Demand works best with Google Chrome, and most of the procedures described in these articles assume that you are using Chrome. Apps on Demand also works with Mozilla Firefox, Microsoft Internet Explorer, and Microsoft Edge, but some procedures, like copying and pasting, require extra steps with those browsers.

Get Started with Apps on Demand

Below you will find information on setting up OneDrive for storing your files from Apps on Demand.

Set Up OneDrive

**To access your OneDrive during AppStream 2.0 streaming sessions, you must first add your OneDrive account to AppStream 2.0.

1. In the AppStream 2.0 web view session, choose the My Files icon at the top left of your browser

2. In the My Files dialog box, choose Add Storage.

3. Choose OneDrive.

4. Under Login accounts, choose the domain for your OneDrive account (@unh.newhaven.edu).

5. Click Accept when asked for permission to run the application

6. The Sign in dialog box displays. Type the user name and password for your account when prompted, then sign in.

7. After your OneDrive account is added to AppStream 2.0, your OneDrive folder displays in My Files.

8. To work with your files and folders in OneDrive, choose the OneDrive folder and browse to the file or folder you want. If you do not want to work with files in OneDrive during this streaming session, close the My Files dialog box.

Upload and download files between your local computer and your OneDrive

1. In the AppStream 2.0 web view session, choose the My Files icon at the top left of your browser.

2. In the My Files dialog box, choose OneDrive.

3. Navigate to an existing folder, or choose Add Folder to create a new folder.

4. When the folder that you want displays, do one of the following:

– To upload a file to the folder, select the file that you want to upload, and choose Upload.

– To download a file from the folder, select the file that you want to download, choose the down arrow to the right of the file name, and choose Download. 

Revoke AppStream's Access to your OneDrive

Follow this procedure when you no longer want AppStream to have permission to access your OneDrive account, for example, when you no longer have any classes using AppStream.

  1. Go to https://portal.office.com/account
  2. Sign in with your @unh.newhaven.edu address and associated password.
  3. If the left-side navigation, click App permissions.
  4. In the main section of the screen, under Amazon AppStream2.0, click Revoke.
  5. When asked to confirm this action, click OK.

Additional Topics to Get Started

Switching to Another App

In the AppStream navigation bar, click Launch app (the four-squares icon). The list of applications available in your stream will be displayed. Click the desired app to launch it.

Any currently-running apps will remain open. Click Switch windows (the overlapping rectangles icon in the navigation bar) view all open apps. Click an app’s window to make it active.

Copy/Paste with Clipboard in Non-Chrome Browsers

If you are using Google’s browser, Chrome, you can copy and paste normally between applications running on your device and running in Apps on Demand. You do not need the information on this page if you are using Chrome.

If you are using some other browser, there are extra steps involved in copying and pasting.

Copy from an Apps On Demand App to Paste into a Local App

  1. Highlight the text you want to copy to a local application.
  2. In the AppStream navigation bar, click the Clipboard icon, then select Copy to local device. A small dialog box will open, displaying your selection.
  3. Type Ctrl+c on your keyboard. You’ll see a checkmark icon as the dialog box fades and exits the screen.
  4. Go to the local application where you want to paste your selection.
  5. Paste your selection as you normally would.

Copy from a Local App to Paste into an Apps On Demand App

  1. Copy text from a local application as you normally would.
  2. Click on your Apps on Demand session.
  3. In the AppStream navigation bar, click the Clipboard icon, then select Paste to remote session. A small dialog box will open.
  4. Type Ctrl+v on your keyboard. You’ll see your selection pasted into the dialog box, which will then fade and exit your screen.
  5. Back in your Apps on Demand application, paste your selection as you normally would.
Opening Files
  1. In your application, from the File menu, select Open.
  2. Click This PC, then Temporary Drive or Temporary Files.
    If you see Temporary Drive, use that.
  3. Select the desired file, then click Open.
Savings Files/Output
  1. In the current application, from the File menu, select Save As.
  2. Click This PC, then Temporary Drive or Temporary Files.
    If you see Temporary Drive, use that.
  3. Name your file, then click Save.
Ending your Session

In the AppStream navigation bar, on the right, click the User icon, then select End session.

Disconnected sessions (closing the web browser) and idle sessions (no keyboard / mouse activity) will stay active for 60 minutes and then be automatically logged off. If you fail to reconnect or actively use your session before the 60-minute timeout ends, all your unsaved work will be lost and you will need to start over. Be sure to save your work often (to Google Drive or OneDrive) and always save before leaving your computer or doing other things on your computer.

Problems with Apps on Demand

App Appears as Black Box

On rare occasions, an app’s window will appear as a black box instead of showing the app.

This is a case of “turn it off, then turn it back on,” specifically,

  1. In the Appstream navigation bar, click the User icon, then select End session.
  2. Then sign back in to Apps on Demand.
Cross Accounts Access is Not Allowed

If, when signing in to Apps on Demand, you see this message:

“Unable to authorize the session. Cross account access is not allowed.”

it means you have probably selected the wrong class or project from the University of New Haven Application Portal 

Invalid SAML Response

If, when signing in to Apps on Demand, you see a message that says “Your request included an invalid SAML response,” it means you are not included in the group authorized for access to this class’s stream.

Ask your professor or TA to contact xxxx, requesting that they add you to the access group. They will need to provide your name, NetID, and the class. Please note that you cannot request access for yourself.

No Streaming Resources are Available

Apps on Demand Problem: No Streaming Resources Are Available

This article applies to: Apps on Demand


If, when signing in, you see a message that “No streaming resources are available for your session,” it most likely means that at the time you tried to sign in, all available AppStream sessions were currently in use by other users.

Apps on Demand will be aware of your attempt to sign in, and will begin preparing another session, a process that may take up to ten minutes. We suggest you wait about ten minutes, then click RETRY.

Select a Role

If, when signing in to Apps on Demand, you are asked to “Select a role,” it probably means you have multiple sets of permissions in the service. Select whichever option matches the class you selected on the University of New Haven Application Portal

Some Windows Appear Off-Screen

If one or more applications appear off-screen, it is likely a resolution problem, either in AppStream or on your local device.

AppStream: In the AppStream Navigation bar, click Enter fullscreen mode.

Local device: Your device’s resolution is controlled in the device’s settings, typically under Display Properties or Screen Resolution or a similar term.

Get Started with Apps on Demand

Need Help or Have Questions?

If you have any questions about using or configuring apps on demand or any technical issues logging in, please send an email to studenttechsupport@newhaven.edu or call 203-932-8324 (Option 2)